If you’re experiencing connection issues between your home router and the device, it’s important to check the router’s frequency settings. Many devices require a 2.4GHz connection to pair correctly. If your dual-band router is set to 5GHz, this may be the cause of the connection problem. To resolve this, please reconfigure your router to use the 2.4GHz mode. You can find instructions on how to do this in your router’s user manual, or you may contact the manufacturer for step-by-step guidance. Ensuring your router operates on the correct frequency should help establish a successful connection with the device.
