Frequently Asked Questions
GENERAL QUESTIONS
SECURITY
- How secure is a fingerprint padlock?
- Can fingerprint door locks be hacked?
- My fingerprint isn’t working when trying to unlock the door.
- What is FAR and FRR?
- How secure are fingerprint internal door locks?
- What to do if your Breeze door lock stops working?
- Are Breeze fingerprint door locks safer than key locks?
- Is the Origin smart lock easily broken?
- Will I know if someone tries, but fails to open the door?
- Will the door automatically lock when it loses battery or will it remain open?
- Is it likely that the smart lock won’t recognise my fingerprint?
- Will strong magnetic or electrical interference cause my Blusafe smart lock to fail?
- Is it possible for the lock to be opened by force?
- Can my Blusafe smart lock be hacked through its Bluetooth or Wi-Fi connection?
- Can the fingerprint imprint left after using my Blusafe lock be copied like in the movies?
- Can I still use my fingerprint to open my Blusafe lock if I have cut or otherwise injured the skin on my finger?
- What happens if there is a power cut or the internet doesn’t work?
- Can I use rechargeable batteries in my fingerprint internal door lock?
- How is the fingerprint internal door lock powered?
- How long will the batteries last?
- Will the Breeze fingerprint internal door lock fit my door?
- Will Blusafe Origin Smart fit my door?
- What is the Origin smart lock made from?
- How do I add fingerprints and key cards to the Origin Smart?
- How do I install the Blusafe Origin Smart?
- How long will it take me to install the Origin smart lock?
- What kind of doors can be fitted with Blusafe smart locks?
- I already have an existing lock on my doors, do I need to change the door to upgrade my existing lock to a Blusafe smart lock?
- I live near the ocean where the weather isn’t too kind? How long will my Blusafe smart lock last?
- What should I do if my home router cannot connect to the device?
- How close to my Bluetooth/Wi-Fi enabled lock does the external Wi-Fi Bridge need to be in order for it to work?
- How close to my Bluetooth/Wi-Fi enabled lock do I need to be in order for my App to work?
- Is there a requirement for what kind of battery to use from the Blusafe smart lock?
- How is the lock powered?
- Can I use rechargeable batteries in my lock?
- What happens if there is a power cut or the internet doesn’t work?
- Can your App configure the number of devices?
- What is the device access limit for a wireless router?
- What are the precautions for dual-band router distribution?
- App function and usage limit?
- Can I download the app on the APP Store or the Android Store?
- The software/firmware of my lock needs to be updated, can I do it from the APP?
- How do I change my administrator privileges if I lose my phone or if I get a new phone?
- How do I connect my Origin Smart to the app?
- Can I pair more than one phone with my Origin Smart?
- If I share an e-Key to someone, do they also need to have the app?
- Can I see when somebody has unlocked the door?
- Can I control my Origin Smart remotely?
- Can I grant someone temporary access to the app?
- It’s a bit annoying that I need to enter my password every time I log into the App. Can I configure the App so that I don’t need to enter the password each time I use the App?
- I changed the password on my Wi-Fi router at home. Do I need to reconnect my IoT devices and my smart lock using the new password?
- Can I connect IoT devices other than Blusafe to my Blusafe Smart App?
- Why is my device not connecting to the App via Bluetooth?
- How long will the user’s information be saved on the App?
- What happens when I remove my family?
- Why Can’t I share devices with others or add them to my family?
- How can I change the order of the devices on the App?
- Can a device added to one home be moved to another home?
- Who can invite others to join the family?
- How many administrators or family members can be set up in a family?
- I have updated the firmware, but now the App crashes and my lock isn’t working normally. What can I do?
- The firmware update as failed. What can I do?
- How can I share my device?
- When sharing a temporary key, the app indicates that the server is busy. How should I fix this?
- The App is not displaying the power level of my lock. How do I show my lock’s power on the App?
- I am not receiving any messages, notifications, or requests on my App for my lock. How can I receive notifications on my phone?
ENTRY DOOR LOCKS
CONTOUR / CONTOUR-V DOOR LATCH
- What is the appropriate distance range for video photographing？
- What if water gets in between the outer lock panel and the door?
- How do I add or delete a fingerprint?
- My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
- Will the fingerprint sensor work when it’s wet or fogged up?
- How many fingerprints can be stored in the Contour / Contour-V latch?
- Will replacing the batteries or running out of power erase user data?
- What happens when the batteries are completely dead?
- My batteries are not lasting as long as they should. Why might this be happening?
- How long do the batteries last?
- When connecting to my home’s Wi-Fi network, the system times out. What should I do？
- How close does the lock need to be to my home’s Wi-Fi router in order for it to connect?
- The lock isn’t working when I press my finger to the fingerprint sensor. Why isn’t it working? What should I do？
- Can I still use my fingerprint to open the lock if I have injured my finger?
- My lock is installed; however, when I attempt to unlock the lock with the APP or my fingerprint, it is NOT unlocking, even though I can hear the motor inside the lock working. Why won’t the lock unlock?
- What if water gets in between the outer lock panel and the door?
- How do I add or delete a fingerprint?
- My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
- Will the fingerprint sensor work when it’s wet or fogged up?
- How many fingerprints can be stored in the Cloud entry door deadbolt?
- Will replacing the batteries or running out of power erase user data?
- What happens when the batteries are completely dead?
- My batteries are not lasting as long as they should. Why might this be happening?
- How long do the batteries last?
- I am trying to enter my passcode, but the keypad doesn’t work. How do I fix this?
- How do I manage my cards/fingerprints?
- What can I do if my fingerprint head sometimes fails to read/isn’t sensitive?
- Is my door lock (MPL) compatible with Origin/Origin Smart handle?
- What is the locking, and unlocking trigger angle? What is the maximum opening angle?
- My iPhone using this lock app on the first use of the app does not show the power on the app?
- Some Android phones fail to pair with Bluetooth, how should I fix it?
- How do I take care of it during the day?
- Can I still use my fingerprint to open the lock if I have injured my finger?
- Can the fingerprint imprint left after using a fingerprint to open a lock be copied?
- What happens if the batteries die? How do I open my door?
- How do I change the batteries of the Origin smart lock?
- My key card/fob won’t open the Origin Smart every time
- What should I do if the motor does not turn and lock after the handle is lifted?
- My Android phones is failing to pair with Bluetooth, how can I fix it?
- How do I know when the door is unlocked?
- My batteries are not lasting as long as they should. Why might this be happening?
- Will replacing the batteries or running out of power erase user data?
- What happens when the batteries are completely dead?
- How long is the life of the batteries?
- How do I share an electronic key with visitors?
- Can the Origin be opened remotely?
- I tapped the unlock button on the App, but the door didn’t open. Why is that?
- How many administrators can be set up for the lock?
- How do I add/remove cards?
- What should I do if my card is not sensitive or is not being read by the lock?
- I have lost my card. Can I use the card I bought in the market?
- How many cards can be stored in one lock?
- How do I add or delete a fingerprint?
- When I use the fingerprint reader, the lock indicates that fingerprint verification was successful, but I still can’t open the door?
- My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
- Will the fingerprint sensor work when it’s wet or fogged up?
- How many fingerprints can be stored in the Origin/Origin-Smart?
INTERNAL DOOR LOCKS
BREEZE
- How many fingerprints can the Breeze biometric door lock hold?
- How do fingerprint internal door locks work?
- What are fingerprint internal door locks used for?
- How do you lock a Breeze fingerprint internal door lock?
- I’ve changed the direction of my handle and now it gets stuck. What should I do?
- My batteries are not lasting as long as they should. Why might this be happening?
- How long should the batteries last?
- How many administrators (ADMIN) can the lock have?
- Is it possible to delete a fingerprint? If so, how?
- I need to add another fingerprint. How do I do that?
- My fingerprint reader isn’t that sensitive and doesn’t’ work all the time, is there anything I can do to fix this?
- Is the Breeze Internal door lock waterproof?
- How many fingerprints can be stored in the Breeze internal door lock?
PADLOCKS
FINGERPRINT PADLOCKS
- Can I use my fingerprint padlock outdoors?
- How do I set up my fingerprint padlock?
- Can I add fingerprints for multiple people on one padlock?
- What’s the difference between the long & short shackle fingerprint padlocks?
- Will the battery go bad if I don’t use the lock for an extended period of time?
- Why won’t the shackle lock when I press it down?
- How do I add or delete a fingerprint?
- My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
- Will the fingerprint sensor work when it’s wet or fogged up?
- How many administrators can there be?
- How many fingerprints can be stored in the Mirage padlock?
- Is the Mirage padlock waterproof?