End of Life Cycle Policy
BLUSAFE is continually innovating and updating product ranges. As a result of this continuous innovation, products which have been in the market for some time may be updated or completely superceded with new products or variants of the same. We may discontinue the sale of certain products when they reach the end of their market life cycle.
To this end, BLUSAFE has built into its new product development process that any new features and solutions planned by our designers must consider the effect on the life cycle of those products, features or solutions.
BLUSAFE will also give consideration to the various elements that make upparticular products, features and solutions, since their individual lifecycles may not be fully aligned. E.g., software apps are more likely tohave a shorter anticipated life cycle than the hardware they serve.
To assist our customers and end users of our products in the transition to the next generation versions or upgrades, BLUSAFE operates an ‘End of Life Cycle’ Policy as written in the guidelines below.
End of Life Cycle guidelines for BLUSAFE Security door handle.
1. Notice of End of Life
1.1 BLUSAFE will provide 6 months’ notice of any changes to product, features and solution’s end-of-sale date as well as the lastday when the affected product, feature or solution can be ordered orwill be supported. This notice will appear on the BLUSAFE website.
1.2 Access to support for BLUSAFE customers via the support address will be for a period of 4 years from the end-of-saledate for hardware, operating system software issues and applicationsoftware issues.
2. Spare or Replacement Parts.
2.1 Spares or replacement parts for hardware will be available for a period of 4 years from the end-of-sale date. We will provide spares andreplacement parts in accordance with our Returns process.
2.2 Where exact like for like replacements cannot be supplied, BLUSAFE will provide an alternative product of equal performance and value.
3. Software Support
3.1 BLUSAFE will provide Software support will be as follows:
For the 2 years following the end-of-sale date, we will provide bug fixes,maintenance releases, work arounds, or patches for critical bugs reportedvia the customer service and support team.
After the first 2 years we will provide bug fixes, maintenance releases,workarounds or patches for critical updates only for a period of 2 years for therelevant apps. Alternatively it may be necessary to use softwareupgrade release to correct a reported problem.
4. Changes to BLUSAFE End of Life Policy
4.1 The terms set forth in this End of Life Policy may also be modified bythe specific terms and conditions contained in any applicable warranty,End of Life notification, or other binding agreements between theparties specifically related to the subject matter herein.
4.2 Although every effort will be made to support End of Life products inaccordance with our End of Life Policy, BLUSAFE reserves the right to change its Policy as it deems appropriate. Any changes to the end of life policy will be announced through the BLUSAFE website.
5. Glossary of terms
Here is an explanation of some of the terms that we have used in this notice:
End of Product Life Cycle:
A process that guides the final business operationsassociated with the product life cycle. The end-of-life process consists of a seriesof technical and business milestones and activities that, once completed, make aproduct obsolete. Once obsolete, the product is not sold, manufactured,improved, repaired, maintained, or supported.
The last date to order the product through BLUSAFE Partner
point-of-sale mechanisms. The product is no longer for sale.
The physical product and its physical components.
The applications/Software that runs on BLUSAFE hardware.
Software Maintenance support:
The time period that BLUSAFE may release any software maintenance releases or bug fixes to the software product.
After this date, BLUSAFE will no longer develop, repair, maintain, or test theproduct software.