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SECURITY

  • Can the fingerprint imprint left after using my Blusafe lock be copied like in the movies?
  • Can my Blusafe smart lock be hacked through its Bluetooth or Wi-Fi connection?
  • Can I still use my fingerprint to open my Blusafe lock if I have cut or otherwise injured the skin on my finger?
  • Is it possible for the lock to be opened by force?
  • Will strong magnetic or electrical interference cause my Blusafe smart lock to fail?
  • Is it likely that the smart lock won’t recognise my fingerprint?
  • Will the door automatically lock when it loses battery or will it remain open?
  • Will I know if someone tries, but fails to open the door?
  •  Is the Origin smart lock easily broken?
  • Are Breeze fingerprint door locks safer than key locks?
  • What to do if your Breeze door lock stops working?
  • How secure are fingerprint internal door locks?
  • What is FAR and FRR?
  • My fingerprint isn’t working when trying to unlock the door.
  • Can fingerprint door locks be hacked?
  • How secure is a fingerprint padlock?

HARDWARE/INSTALLATION

  • I live near the ocean where the weather isn’t too kind?  How long will my Blusafe smart lock last?
  • I already have an existing lock on my doors, do I need to change the door to upgrade my existing lock to a Blusafe smart lock?
  • What kind of doors can be fitted with Blusafe smart locks?
  • How long will it take me to install the Origin smart lock?
  • How do I install the Blusafe Origin Smart?
  • How do I add fingerprints and key cards to the Origin Smart?
  • What is the Origin smart lock made from?
  • Will Blusafe Origin Smart fit my door?
  • Will the Breeze fingerprint internal door lock fit my door?
  • How long will the batteries last?
  • How is the fingerprint internal door lock powered?
  • Can I use rechargeable batteries in my fingerprint internal door lock?
  • What happens if there is a power cut or the internet doesn’t work?

WI-FI AND CONNECTIVITY

  • How close to my Bluetooth/Wi-Fi enabled lock do I need to be in order for my App to work?
  • How close to my Bluetooth/Wi-Fi enabled lock does the external Wi-Fi Bridge need to be in order for it to work?
  • What should I do if my home router cannot connect to the device?

POWER

  • What happens if there is a power cut or the internet doesn’t work?
  • Can I use rechargeable batteries in my lock?
  • How is the lock powered?
  • Is there a requirement for what kind of battery to use from the Blusafe smart lock?

CONTOUR / CONTOUR-V DOOR LATCH

  • The lock isn’t working when I press my finger to the fingerprint sensor. Why isn’t it working? What should I do?
  • How close does the lock need to be to my home’s Wi-Fi router in order for it to connect?
  • When connecting to my home’s Wi-Fi network, the system times out. What should I do?
  • How long do the batteries last?
  • My batteries are not lasting as long as they should.  Why might this be happening?
  • What happens when the batteries are completely dead?
  • Will replacing the batteries or running out of power erase user data?
  • How many fingerprints can be stored in the Contour / Contour-V latch?
  • Will the fingerprint sensor work when it’s wet or fogged up?
  • My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
  • How do I add or delete a fingerprint?
  • What if water gets in between the outer lock panel and the door?
  • What is the appropriate distance range for video photographing?

CLOUD DEADBOLT

  • I am trying to enter my passcode, but the keypad doesn’t work.  How do I fix this?
  • How long do the batteries last?
  • My batteries are not lasting as long as they should.  Why might this be happening?
  • What happens when the batteries are completely dead?
  • Will replacing the batteries or running out of power erase user data?
  • How many fingerprints can be stored in the Cloud entry door deadbolt?
  • Will the fingerprint sensor work when it’s wet or fogged up?
  • My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
  • How do I add or delete a fingerprint?
  • What if water gets in between the outer lock panel and the door?
  • My lock is installed; however, when I attempt to unlock the lock with the APP or my fingerprint, it is NOT unlocking, even though I can hear the motor inside the lock working.  Why won’t the lock unlock?
  • Can I still use my fingerprint to open the lock if I have injured my finger?

ORIGIN / ORIGIN-SMART MULTI-POINT DOOR LOCK

  • How many fingerprints can be stored in the Origin/Origin-Smart?
  • Will the fingerprint sensor work when it’s wet or fogged up?
  • My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
  • When I use the fingerprint reader, the lock indicates that fingerprint verification was successful, but I still can’t open the door?
  • How do I add or delete a fingerprint?
  • How many cards can be stored in one lock?
  • I have lost my card.  Can I use the card I bought in the market?
  • What should I do if my card is not sensitive or is not being read by the lock?
  • How do I add/remove cards?
  • How many administrators can be set up for the lock?
  • I tapped the unlock button on the App, but the door didn’t open.  Why is that?
  • Can the Origin be opened remotely?
  • How do I share an electronic key with visitors?
  • How long is the life of the batteries?
  • What happens when the batteries are completely dead?
  • Will replacing the batteries or running out of power erase user data?
  • My batteries are not lasting as long as they should.  Why might this be happening?
  • How do I know when the door is unlocked?
  • My Android phones is failing to pair with Bluetooth, how can I fix it?
  • What should I do if the motor does not turn and lock after the handle is lifted?
  • My key card/fob won’t open the Origin Smart every time
  • How do I change the batteries of the Origin smart lock?
  • What happens if the batteries die? How do I open my door?
  • Can the fingerprint imprint left after using a fingerprint to open a lock be copied?
  • Can I still use my fingerprint to open the lock if I have injured my finger?
  • How do I take care of it during the day?
  • Some Android phones fail to pair with Bluetooth, how should I fix it?
  • My iPhone using this lock app on the first use of the app does not show the power on the app?
  • What is the locking, and unlocking trigger angle? What is the maximum opening angle?
  • Is my door lock (MPL) compatible with Origin/Origin Smart handle?
  • What can I do if my fingerprint head sometimes fails to read/isn’t sensitive?
  • How do I manage my cards/fingerprints?

BREEZE

  • How many fingerprints can be stored in the Breeze internal door lock?
  • Is the Breeze Internal door lock waterproof?
  • My fingerprint reader isn’t that sensitive and doesn’t’ work all the time, is there anything I can do to fix this?
  • I need to add another fingerprint.  How do I do that?
  • Is it possible to delete a fingerprint? If so, how?
  • How many administrators (ADMIN) can the lock have?
  • How long should the batteries last?
  • My batteries are not lasting as long as they should.  Why might this be happening?
  • I’ve changed the direction of my handle and now it gets stuck.  What should I do?
  • How do you lock a Breeze fingerprint internal door lock?
  • What are fingerprint internal door locks used for?
  • How do fingerprint internal door locks work?
  • How many fingerprints can the Breeze biometric door lock hold?

BLUSAFE SMART APP

  • I am not receiving any messages, notifications, or requests on my App for my lock.  How can I receive notifications on my phone?
  • The App is not displaying the power level of my lock. How do I show my lock’s power on the App?
  • When sharing a temporary key, the app indicates that the server is busy. How should I fix this?
  • How can I share my device?
  • The firmware update as failed.  What can I do?
  • I have updated the firmware, but now the App crashes and my lock isn’t working normally.  What can I do?
  • How many administrators or family members can be set up in a family?
  • Who can invite others to join the family?
  • Can a device added to one home be moved to another home?
  • How can I change the order of the devices on the App?
  • Why Can’t I share devices with others or add them to my family?
  • What happens when I remove my family?
  • How long will the user’s information be saved on the App?
  • Why is my device not connecting to the App via Bluetooth?
  • Can I connect IoT devices other than Blusafe to my Blusafe Smart App?
  • I changed the password on my Wi-Fi router at home. Do I need to reconnect my IoT devices and my smart lock using the new password?
  • It’s a bit annoying that I need to enter my password every time I log into the App. Can I configure the App so that I don’t need to enter the password each time I use the App?
  • Can I grant someone temporary access to the app?
  • Can I control my Origin Smart remotely?
  • Can I see when somebody has unlocked the door?
  • If I share an e-Key to someone, do they also need to have the app?
  • Can I pair more than one phone with my Origin Smart?
  • How do I connect my Origin Smart to the app?
  • How do I change my administrator privileges if I lose my phone or if I get a new phone?
  • The software/firmware of my lock needs to be updated, can I do it from the APP?
  • Can I download the app on the APP Store or the Android Store?
  •  App function and usage limit?
  • What are the precautions for dual-band router distribution?
  • What is the device access limit for a wireless router?
  • Can your App configure the number of devices?

FINGERPRINT PADLOCKS

  • Is the Mirage padlock waterproof?
  • How many fingerprints can be stored in the Mirage padlock?
  • How many administrators can there be?
  • Will the fingerprint sensor work when it’s wet or fogged up?
  • My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
  • How do I add or delete a fingerprint?
  • Why won’t the shackle lock when I press it down?
  • Will the battery go bad if I don’t use the lock for an extended period of time?
  • What’s the difference between the long & short shackle fingerprint padlocks?
  • Can I add fingerprints for multiple people on one padlock?
  • How do I set up my fingerprint padlock?
  • Can I use my fingerprint padlock outdoors?

Can I still use my fingerprint to open the lock if I have injured my finger?

Serious injuries may not open, so it is recommended to enter a few more fingerprints when setting up.

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