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Warranty Form

SECURITY

Can the fingerprint imprint left after using my Blusafe lock be copied like in the movies?
Can my Blusafe smart lock be hacked through its Bluetooth or Wi-Fi connection?
Can I still use my fingerprint to open my Blusafe lock if I have cut or otherwise injured the skin on my finger?
Is it possible for the lock to be opened by force?
Will strong magnetic or electrical interference cause my Blusafe smart lock to fail?
Is it likely that the smart lock won’t recognise my fingerprint?
Will the door automatically lock when it loses battery or will it remain open?
Will I know if someone tries, but fails to open the door?
Is the Origin smart lock easily broken?
Are Breeze fingerprint door locks safer than key locks?
What to do if your Breeze door lock stops working?
How secure are fingerprint internal door locks?
What is FAR and FRR?
My fingerprint isn’t working when trying to unlock the door.
Can fingerprint door locks be hacked?
How secure is a fingerprint padlock?

HARDWARE/INSTALLATION

I live near the ocean where the weather isn’t too kind? How long will my Blusafe smart lock last?
I already have an existing lock on my doors, do I need to change the door to upgrade my existing lock to a Blusafe smart lock?
What kind of doors can be fitted with Blusafe smart locks?
How long will it take me to install the Origin smart lock?
How do I install the Blusafe Origin Smart?
How do I add fingerprints and key cards to the Origin Smart?
What is the Origin smart lock made from?
Will Blusafe Origin Smart fit my door?
Will the Breeze fingerprint internal door lock fit my door?
How long will the batteries last?
How is the fingerprint internal door lock powered?
Can I use rechargeable batteries in my fingerprint internal door lock?
What happens if there is a power cut or the internet doesn’t work?

WI-FI AND CONNECTIVITY

How close to my Bluetooth/Wi-Fi enabled lock do I need to be in order for my App to work?
How close to my Bluetooth/Wi-Fi enabled lock does the external Wi-Fi Bridge need to be in order for it to work?
What should I do if my home router cannot connect to the device?

POWER

What happens if there is a power cut or the internet doesn’t work?
Can I use rechargeable batteries in my lock?
How is the lock powered?
Is there a requirement for what kind of battery to use from the Blusafe smart lock?

CONTOUR / CONTOUR-V DOOR LATCH

The lock isn’t working when I press my finger to the fingerprint sensor. Why isn’t it working? What should I do？
How close does the lock need to be to my home’s Wi-Fi router in order for it to connect?
When connecting to my home’s Wi-Fi network, the system times out. What should I do？
How long do the batteries last?
My batteries are not lasting as long as they should. Why might this be happening?
What happens when the batteries are completely dead?
Will replacing the batteries or running out of power erase user data?
How many fingerprints can be stored in the Contour / Contour-V latch?
Will the fingerprint sensor work when it’s wet or fogged up?
My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
How do I add or delete a fingerprint?
What if water gets in between the outer lock panel and the door?
What is the appropriate distance range for video photographing？

CLOUD DEADBOLT

I am trying to enter my passcode, but the keypad doesn’t work. How do I fix this?
How long do the batteries last?
My batteries are not lasting as long as they should. Why might this be happening?
What happens when the batteries are completely dead?
Will replacing the batteries or running out of power erase user data?
How many fingerprints can be stored in the Cloud entry door deadbolt?
Will the fingerprint sensor work when it’s wet or fogged up?
My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
How do I add or delete a fingerprint?
What if water gets in between the outer lock panel and the door?
My lock is installed; however, when I attempt to unlock the lock with the APP or my fingerprint, it is NOT unlocking, even though I can hear the motor inside the lock working. Why won’t the lock unlock?
Can I still use my fingerprint to open the lock if I have injured my finger?

ORIGIN / ORIGIN-SMART MULTI-POINT DOOR LOCK

How many fingerprints can be stored in the Origin/Origin-Smart?
Will the fingerprint sensor work when it’s wet or fogged up?
My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
When I use the fingerprint reader, the lock indicates that fingerprint verification was successful, but I still can’t open the door?
How do I add or delete a fingerprint?
How many cards can be stored in one lock?
I have lost my card. Can I use the card I bought in the market?
What should I do if my card is not sensitive or is not being read by the lock?
How do I add/remove cards?
How many administrators can be set up for the lock?
I tapped the unlock button on the App, but the door didn’t open. Why is that?
Can the Origin be opened remotely?
How do I share an electronic key with visitors?
How long is the life of the batteries?
What happens when the batteries are completely dead?
Will replacing the batteries or running out of power erase user data?
My batteries are not lasting as long as they should. Why might this be happening?
How do I know when the door is unlocked?
My Android phones is failing to pair with Bluetooth, how can I fix it?
What should I do if the motor does not turn and lock after the handle is lifted?
My key card/fob won’t open the Origin Smart every time
How do I change the batteries of the Origin smart lock?
What happens if the batteries die? How do I open my door?
Can the fingerprint imprint left after using a fingerprint to open a lock be copied?
Can I still use my fingerprint to open the lock if I have injured my finger?
How do I take care of it during the day?
Some Android phones fail to pair with Bluetooth, how should I fix it?
My iPhone using this lock app on the first use of the app does not show the power on the app?
What is the locking, and unlocking trigger angle? What is the maximum opening angle?
Is my door lock (MPL) compatible with Origin/Origin Smart handle?
What can I do if my fingerprint head sometimes fails to read/isn’t sensitive?
How do I manage my cards/fingerprints?

BREEZE

How many fingerprints can be stored in the Breeze internal door lock?
Is the Breeze Internal door lock waterproof?
My fingerprint reader isn’t that sensitive and doesn’t’ work all the time, is there anything I can do to fix this?
I need to add another fingerprint. How do I do that?
Is it possible to delete a fingerprint? If so, how?
How many administrators (ADMIN) can the lock have?
How long should the batteries last?
My batteries are not lasting as long as they should. Why might this be happening?
I’ve changed the direction of my handle and now it gets stuck. What should I do?
How do you lock a Breeze fingerprint internal door lock?
What are fingerprint internal door locks used for?
How do fingerprint internal door locks work?
How many fingerprints can the Breeze biometric door lock hold?

BLUSAFE SMART APP

I am not receiving any messages, notifications, or requests on my App for my lock. How can I receive notifications on my phone?
The App is not displaying the power level of my lock. How do I show my lock’s power on the App?
When sharing a temporary key, the app indicates that the server is busy. How should I fix this?
How can I share my device?
The firmware update as failed. What can I do?
I have updated the firmware, but now the App crashes and my lock isn’t working normally. What can I do?
How many administrators or family members can be set up in a family?
Who can invite others to join the family?
Can a device added to one home be moved to another home?
How can I change the order of the devices on the App?
Why Can’t I share devices with others or add them to my family?
What happens when I remove my family?
How long will the user’s information be saved on the App?
Why is my device not connecting to the App via Bluetooth?
Can I connect IoT devices other than Blusafe to my Blusafe Smart App?
I changed the password on my Wi-Fi router at home. Do I need to reconnect my IoT devices and my smart lock using the new password?
It’s a bit annoying that I need to enter my password every time I log into the App. Can I configure the App so that I don’t need to enter the password each time I use the App?
Can I grant someone temporary access to the app?
Can I control my Origin Smart remotely?
Can I see when somebody has unlocked the door?
If I share an e-Key to someone, do they also need to have the app?
Can I pair more than one phone with my Origin Smart?
How do I connect my Origin Smart to the app?
How do I change my administrator privileges if I lose my phone or if I get a new phone?
The software/firmware of my lock needs to be updated, can I do it from the APP?
Can I download the app on the APP Store or the Android Store?
App function and usage limit?
What are the precautions for dual-band router distribution?
What is the device access limit for a wireless router?
Can your App configure the number of devices?

FINGERPRINT PADLOCKS

Is the Mirage padlock waterproof?
How many fingerprints can be stored in the Mirage padlock?
How many administrators can there be?
Will the fingerprint sensor work when it’s wet or fogged up?
My fingerprint reader isn’t that sensitive and doesn’t work all the time, is there anything I can do to fix this?
How do I add or delete a fingerprint?
Why won’t the shackle lock when I press it down?
Will the battery go bad if I don’t use the lock for an extended period of time?
What’s the difference between the long & short shackle fingerprint padlocks?
Can I add fingerprints for multiple people on one padlock?
How do I set up my fingerprint padlock?
Can I use my fingerprint padlock outdoors?

What is FAR and FRR?

FAR (False Accept Rate) means the percentage of times the biometric reader recognises a false finger as a correct one.

FRR (False Reject Rate) means the percentage of times the biometric reader recognises a correct finger as a false one.

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